Policy

When you shop with Hoshi by A&T, it is our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.

In which cases can I return the product?

You can return a product in the following two scenarios:

  1. A product is damaged. Hoshi by A&T has a highly stringent Quality Control Department; however, at times, a few hitches might go unnoticed.
  2. Wrong item delivered.

We are happy to repair or replace your product.

If you want to return the product for any other reason apart from the above-mentioned ones You can email us within 48 hours from the receipt of delivery at hoshibyat.sales@gmail.com.

When can I return the product?

Please get in touch with us within 48 hours from the date of receiving your shipment.

Products returned after 1 week of receiving will not be accepted back.

What is the returns procedure?

Step 1 Email us within 48 hours from the receipt of delivery at hoshibyat.sales@gmail.com.

Please mention your name, order number & the reason for return.

Step 2 Once your returns request is validated over email,

You will need to ship the goods back to us at the below given address, the courier charge for return will be borne by the customer not Hoshi by A&T.

Hoshi by A&T does not provide reverse pick up service at the moment.

 

Hoshi by A&T
B-18, Chomu House, C- Scheme, Jaipur, Rajasthan- 302001

Ph. +91 8949539150

 Step 3 After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, we will ensure that we replace or exchange the product as per your wish. Or we can issue a merchandise credit for the same amount.

Your returns issue will be closed within 10 days of our receiving the return package from you.

Terms & Conditions for Return:

  1. The final decision on whether a returned item will be approved or rejected lies completely with Hoshi by A&T Quality Assurance Team.
  2. The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
  3. The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you (at your request).
  4. PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED, OPENED OR SOILED CONDITION.
  5. If we are unable to send you a replacement of the item that you have returned, we will offer you a credit note for the same. (Validity for the credit note is three months from the date of issue). Store credit given to the customer is not transferable to other user/s.


Will I get a full cash refund on return of order?

No. Hoshi by A&T does not offer cash refund.

Once a payment has been made & product(s) are delivered. The customer can return the products back to us in case they are unhappy with the same. (Please note PERSONALISED products CANNOT be returned or exchanged)

We are happy to exchange the product for you or issue a credit note valid for 3 months.

We DO NOT issue cash refunds.